Returns

In accordance with the Law of the People's Republic of China on the Protection of Consumer Rights and Interests (art.25) store.highfashionplus.com does not provide return of the goods unless the items do not correspond to a model or description on the site.

CONDITIONS FOR THE EXCHANGE OF PRODUCTS

In certain specific cases, duly specified in the Returned Goods Form, you are allowed to exchange purchased products with other products, instead of being refunded the relative price (Please review our RETURN)

The request for an exchange is subject to the following conditions:

  • exchanges shall only be permitted with respect to certain products, such products shall be identified by the use of the word “Exchange” as indicated in the Returned Goods Form;
  • exchanges will only be permitted for a different size or color. The available exchange options will be indicated in the Returned Goods Form;
  • you may request the exchange of one or more purchased products within and not later than sixty (60) days from their date of delivery, by filling in the Returned Goods Form and sending it via electronic means to store.highfashionplus.com within the aforementioned deadline. The products to be replaced must be handed over to the forwarder within sixty (60) days of their date of delivery;
  • you may only submit a single exchange request for each product purchased;
  • the products for which you request the exchange must be returned to store.highfashionplus.com  in their original condition and packaging, they must not have been used, worn, washed or damaged, and they must still have their identification tag attached with the disposable seal;
  • the products to be exchanged that belong to a single order must be returned to  store.highfashionplus.com in a single shipment. store.highfashionplus.com reserves the right to refuse products of the same order that are shipped for exchange separately.

If all the above conditions are properly satisfied, once you have filled out and transmitted the Returned Goods Form containing your request for an exchange, store.highfashionplus.com will proceed said request by sending you a relevant confirmation email.